筛选结果
13 篇排序
44:47EN → 简体中文
Sequoia Capital· 2025年10月14日播客最后一公里，才是联络中心 AI 真正落地的地方Cresta 首席执行官 Ping Wu 与红杉资本的 Doug Leone 谈到：为什么 1700 万到 2000 万名坐席、遗留系统，以及最后一公里的集成，将决定谁能赢得客户体验。
1:37:25EN → 简体中文
Cognitive Revolution "How AI Changes Everything"· 2025年10月5日播客Fin 的解决率从 35% 升到 65%，Intercom 说模型只带来了几个百分点主持 Nathan LabenzEoghan McCabe 和 Fergal Reid 谈生产环境中的 A/B 测试、按结果收费的 99 美分定价，以及为什么 GPT-4 在大多数客服工作上已经足够聪明。
44:49ENSequoia Capital· 2025年9月23日播客Companies Keep Asking for AI. Then They Send It Back.Agency founder Elias Torres on why businesses freeze at imperfect answers, and why his third startup aims for a billion in revenue with fewer than 100 people.
31:22EN
No Priors: AI, Machine Learning, Tech, & Startups· 2025年9月18日播客 · 2 人对谈Decagon Prices AI Support by the Conversation. The Market Is Wages.主持 Sarah Guo, Elad GilJesse Zhang on six-figure contracts at zero ARR, 60–70% contact-center cuts, and a world where your agent calls the airline’s agent.
30:09ENNo Priors: AI, Machine Learning, Tech, & Startups· 2025年1月16日播客 · 2 人对谈Bilt Saved 65 Support Seats. Decagon's Founder Says Most Agent Ideas Still Won't Sell主持 Sarah Guo, Elad GilJesse Zhang on why customer support is the golden agent use case, why instruction following beats o1-style reasoning, and the two filters that kill most agent startups.
31:18ENNo Priors: AI, Machine Learning, Tech, & Startups· 2024年12月19日播客 · 2 人对谈Elias Torres sold a billion-dollar company and called it a failure. Agency is the redo.主持 Sarah Guo, Elad GilThe Drift founder wants $1 billion in revenue with 100 people, one email address, and software that works like a text to someone who actually shows up.
48:31ENNo Priors: AI, Machine Learning, Tech, & Startups· 2024年9月19日播客 · 2 人对谈A Call Center Contact Costs $13. A Company Agent Can Do It for Under a Dollar主持 Sarah Guo, Elad GilSierra cofounder and OpenAI chairman Bret Taylor tells No Priors why branded customer agents are shovel-ready, why RAG demos are not products, and how AI software should charge for the job done.
1:12:31EN → 简体中文Sequoia Capital· 2024年8月27日播客裸模型只能完成 35% 的航班改签，Sierra 的代理能处理 70% 的真实工单Clay Bavor 谈为什么直接把原始大语言模型放在客户面前行不通，以及 AgentOS、监督代理和按结果收费，如何改变这笔账。
51:36ENSequoia Capital· 2024年7月23日播客Klarna's AI Took 700 Customer-Service Jobs. The Secret Was the ManualCEO Sebastian Siemiatkowski tells Sequoia how an OpenAI guinea-pig bet, a dispute-queue Slack message, and documentation written for an amnesiac employee produced $40 million of profit.
52:41EN
Unsupervised Learning: With Jacob Effron· 2024年3月6日播客A Broken Belt Buckle Turned Gucci's Call Center Into a Sales Floor主持 Jacob EffronSalesforce AI CEO Clara Shih on Service GPT, Einstein Copilot, and why trust—not cost—is the real bar to enterprise scale.
27:14ENNo Priors: AI, Machine Learning, Tech, & Startups· 2023年12月7日播客 · 2 人对谈Seven People Did the Work of 700. Salesforce's AI Chief Says Enterprise AI Is Still in the Second Inning主持 Sarah Guo, Elad GilClara Shih tells Sarah Guo and Elad Gil why Salesforce built a shared LLM platform, why data cleanup beats model shopping, and why AI is becoming the enterprise UI.
57:08ENUnsupervised Learning: With Jacob Effron播客Shipping Finn: Intercom's Product Playbook for the ChatGPT Era主持 Jacob EffronDes Traynor explains how Intercom pivoted to AI, shipped Finn, built guardrails, and turned customer support into a product lab for LLMs.
1:23:20EN → 简体中文
Lenny's Podcast播客 · 2 人对谈净新增 ARR 快跌到零时，Intercom 把公司押在了一个 AI Agent 上嘉宾 Eoghan McCabe · 主持 Lenny RachitskyIntercom CEO Eoghan McCabe 讲述战略聚焦、按效果定价、创始人模式和文化重塑，如何把停滞的 SaaS 做成高速增长的 AI Agent 公司。