SUMMARY
In 30 seconds
In this 2023 ServiceNow partner promotion, Matthew Berman describes using AI to respond to customers. The clip claims time savings and improved customer satisfaction, but does not present measurements or a detailed evaluation.
- 1A partner promotionThe video identifies ServiceNow as a partner and presents an AI customer-service use case.
- 2Responding to a requestThe on-screen demonstration shows a customer asking for help with an order.
- 3Options for an orderThe assistant displays an order and offers refund or transfer options; the clip does not evaluate outcomes.
Takeaways
- The short promotes ServiceNow’s AI platform for customer service.
- The on-screen example shows an order lookup and offers a refund or order transfer.
- The presenter claims time savings and higher customer satisfaction without providing supporting measurements.
FULL TEXT
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01
An AI customer-service example
Berman promotes ServiceNow’s AI platform for responding to customers. The brief on-screen example illustrates an order lookup and possible next steps.
Look what I can do with ServiceNow: use AI to respond to customers. I say this saves my team time and increases customer satisfaction, and invite viewers to learn more about the platform. This is a ServiceNow partner promotion; the clip provides no measurements for those claimed benefits.
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