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In this 2023 ServiceNow partner promotion, Matthew Berman describes using AI to respond to customers. The clip claims time savings and improved customer satisfaction, but does not present measurements or a detailed evaluation.
- 1A partner promotionThe video identifies ServiceNow as a partner and presents an AI customer-service use case.
- 2Responding to a requestThe on-screen demonstration shows a customer asking for help with an order.
- 3Options for an orderThe assistant displays an order and offers refund or transfer options; the clip does not evaluate outcomes.
Das Wichtigste
- The short promotes ServiceNow’s AI platform for customer service.
- The on-screen example shows an order lookup and offers a refund or order transfer.
- The presenter claims time savings and higher customer satisfaction without providing supporting measurements.
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01
An AI customer-service example
Berman promotes ServiceNow’s AI platform for responding to customers. The brief on-screen example illustrates an order lookup and possible next steps.
Look what I can do with ServiceNow: use AI to respond to customers. I say this saves my team time and increases customer satisfaction, and invite viewers to learn more about the platform. This is a ServiceNow partner promotion; the clip provides no measurements for those claimed benefits.
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