SUMMARY
In 30 seconds
Linear engineer Jacob describes a mechanism for reporting unsupported requests, matching them to an existing issue or creating a new one for the team.
- 1Detect a capability gapThe agent reports when a user request requires a tool it does not have.
- 2Connect feedback to issuesThe reporting process checks for a matching issue and adds the report or creates one.
- 3Surface product opportunitiesThe team receives an ongoing stream of requests indicating possible capabilities to build.
Takeaways
- Give an agent a way to report when it lacks a needed capability.
- Check whether an issue already exists before creating a new one.
- Use the incoming reports to understand what the product might need next.
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01
From unsupported request to issue
Jacob describes Linear's agent feedback mechanism.
Linear engineer Jacob describes a feedback mechanism for an AI agent. If a user asks for something the agent cannot do because it lacks a tool, the agent calls a reporting tool. The report is ingested into the team's issue workflow: it checks for an existing issue and adds the information there, or creates a new issue if needed. Jacob says this gives the team a continuing stream of information about capabilities it might build.
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