Jorge on Hospitality and Making the Office Work at Jane Street

SUMMARY

In 30 seconds

Jorge, a member of Jane Street’s New York hospitality team since 2015, describes how the group supports the office through reception, travel, facilities and food. His facilities operations work combines advance planning with responding to unpredictable daily needs. He values communication, teamwork and a positive attitude, and says the team welcomes people from varied professional backgrounds. He also describes collaborating with other service teams and having room to develop ideas.

1A broad hospitality remitReception, travel, facilities operations and food all contribute to making the office comfortable.
2No two days are the sameJorge enjoys responding to problems as they arise, often with little notice.
3Attitude and teamworkHe values communication, asking questions and a positive approach, and welcomes varied backgrounds.
4Ideas can growJorge appreciates being able to bring an idea to a meeting and see it become something colleagues use every day.

Takeaways

Hospitality covers reception, travel, facilities and food as well as preparing comfortable spaces.
The team plans ahead for menus, new hires and visitors while responding to unexpected needs.
Communication, teamwork, questions and a positive attitude help people work effectively on the team.
Team members come from hospitality, performing arts, retail and other backgrounds, including first jobs after school.
Cross-team collaboration and opportunities to develop ideas are important parts of the work.

TopicsCompany Culture Future of Work

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Supporting the office

Jorge introduces the New York hospitality group and its responsibilities. The team plans ahead for food, new hires and visitors.

My name is Jorge, or George, and I work in the Hospitality Group under office administration in Jane Street’s New York office. I have been here since May 2015.

The team handles a range of work, including reception, travel, facilities operations and food. Our main responsibility is to make the office comfortable, but we also take pride in planning weeks, months or years ahead. The food team plans menus in advance, and we prepare comfortable desks and working spaces for new hires and visitors from other offices.

Skills and backgrounds

Jorge enjoys the variety of daily work and responding on short notice. He discusses teamwork, attitude and the range of backgrounds represented on the team.

No two days look the same. I genuinely enjoy coming in without knowing exactly what to expect, and I thrive on getting things done as they arise, sometimes with very little notice.

Communication, being a good team player and asking questions are important skills for this work. For me, the most important thing is a great attitude and being happy to come to work. We welcome people from many educational and professional backgrounds, including hospitality, performing arts, retail and people starting their first job after school.

Collaboration and ideas

The team works closely with other service groups. Jorge values an environment where ideas can be discussed, tested and developed.

We work closely every day with other service-oriented groups, especially HR, technology and physical security. The work is not a cookie-cutter experience: people are encouraged to discuss ideas, some of which work and some of which do not. I love bringing an idea to a meeting and seeing it grow into something people use every day.