In 30 seconds
An unidentified speaker describes building an internal CRM and acknowledges the maintenance tradeoff.
- 1ReplacementThe speaker describes replacing a subscription.
- 2TimeThey report two months of initial work.
- 3MaintenanceThey acknowledge continuing maintenance challenges.
Takeaways
- The speaker reports replacing a subscription.
- Initial development reportedly took two months.
- Maintenance remains a challenge.
Read the edited text by chapter
An internal CRM
An unidentified speaker says their company replaced Salesforce with an internally built customer-management system.
An unidentified speaker says their company replaced Salesforce with an internally built customer-management system.
They say the internal system better fits their process and integrates agents, and report that an annual subscription expense was eliminated. These are the speaker’s claims.
Development and maintenance
Asked about development and maintenance, the speaker says the initial work took two months and acknowledges that maintenance is challenging.
Asked about development and maintenance, the speaker says the initial work took two months and acknowledges that maintenance is challenging.
They believe the tradeoff can be worthwhile for sufficiently large businesses, but the clip provides no complete cost analysis.
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