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Unsupervised Learning: With Jacob Effron· 2024年3月6日播客一个坏掉的腰带扣，把古驰的呼叫中心变成了销售现场主持 Jacob EffronSalesforce AI CEO Clara Shih 谈 Service GPT、Einstein Copilot，以及真正的门槛是信任，成本在其次。
57:08ENUnsupervised Learning: With Jacob Effron播客Shipping Finn: Intercom's Product Playbook for the ChatGPT Era主持 Jacob EffronDes Traynor explains how Intercom pivoted to AI, shipped Finn, built guardrails, and turned customer support into a product lab for LLMs.