필터 결과
5개정렬
1:15EN
Matthew Berman· 2026년 7월 23일Using Codex to Negotiate a Return and Subscription RefundMatthew Berman · Forward FutureMatthew Berman describes delegating two customer-service conversations to an AI agent and reports the outcomes.
1:37:25EN
Cognitive Revolution "How AI Changes Everything"· 2025년 10월 5일팟캐스트Fin Climbed From 35% to 65% Resolution. Intercom Says the Models Only Did a Few Points진행자 Nathan LabenzEoghan McCabe and Fergal Reid on production A/B tests, 99-cent outcome pricing, and why GPT-4 was already smart enough for most customer service.
52:41EN
Unsupervised Learning: With Jacob Effron· 2024년 3월 6일팟캐스트A Broken Belt Buckle Turned Gucci's Call Center Into a Sales Floor진행자 Jacob EffronSalesforce AI CEO Clara Shih on Service GPT, Einstein Copilot, and why trust—not cost—is the real bar to enterprise scale.
0:14ENMatthew Berman· 2023년 12월 19일A ServiceNow AI Customer-Service DemoMatthew Berman · Forward FutureA brief partner promotion shows an AI assistant responding to a customer’s order issue.
57:08ENUnsupervised Learning: With Jacob Effron팟캐스트Shipping Finn: Intercom's Product Playbook for the ChatGPT Era진행자 Jacob EffronDes Traynor explains how Intercom pivoted to AI, shipped Finn, built guardrails, and turned customer support into a product lab for LLMs.