필터 결과
13개정렬
44:47EN
Sequoia Capital· 2025년 10월 14일팟캐스트The Last Mile Is Where Contact-Center AI Gets RealCresta CEO Ping Wu and Sequoia's Doug Leone on why 17 to 20 million agents, legacy systems, and last-mile integration will decide who wins customer experience.
1:37:25EN
Cognitive Revolution "How AI Changes Everything"· 2025년 10월 5일팟캐스트Fin Climbed From 35% to 65% Resolution. Intercom Says the Models Only Did a Few Points진행자 Nathan LabenzEoghan McCabe and Fergal Reid on production A/B tests, 99-cent outcome pricing, and why GPT-4 was already smart enough for most customer service.
44:49ENSequoia Capital· 2025년 9월 23일팟캐스트Companies Keep Asking for AI. Then They Send It Back.Agency founder Elias Torres on why businesses freeze at imperfect answers, and why his third startup aims for a billion in revenue with fewer than 100 people.
31:22EN
No Priors: AI, Machine Learning, Tech, & Startups· 2025년 9월 18일팟캐스트 · 2명Decagon Prices AI Support by the Conversation. The Market Is Wages.진행자 Sarah Guo, Elad GilJesse Zhang on six-figure contracts at zero ARR, 60–70% contact-center cuts, and a world where your agent calls the airline’s agent.
30:09ENNo Priors: AI, Machine Learning, Tech, & Startups· 2025년 1월 16일팟캐스트 · 2명Bilt Saved 65 Support Seats. Decagon's Founder Says Most Agent Ideas Still Won't Sell진행자 Sarah Guo, Elad GilJesse Zhang on why customer support is the golden agent use case, why instruction following beats o1-style reasoning, and the two filters that kill most agent startups.
31:18ENNo Priors: AI, Machine Learning, Tech, & Startups· 2024년 12월 19일팟캐스트 · 2명Elias Torres sold a billion-dollar company and called it a failure. Agency is the redo.진행자 Sarah Guo, Elad GilThe Drift founder wants $1 billion in revenue with 100 people, one email address, and software that works like a text to someone who actually shows up.
48:31ENNo Priors: AI, Machine Learning, Tech, & Startups· 2024년 9월 19일팟캐스트 · 2명A Call Center Contact Costs $13. A Company Agent Can Do It for Under a Dollar진행자 Sarah Guo, Elad GilSierra cofounder and OpenAI chairman Bret Taylor tells No Priors why branded customer agents are shovel-ready, why RAG demos are not products, and how AI software should charge for the job done.
1:12:31ENSequoia Capital· 2024년 8월 27일팟캐스트A Bare Model Closes 35% of Airline Changes. Sierra's Agents Clear 70% of Real Tickets.Clay Bavor on why putting a raw LLM in front of customers does not math, and how AgentOS, supervisor agents, and outcome pricing change the arithmetic.
51:36ENSequoia Capital· 2024년 7월 23일팟캐스트Klarna's AI Took 700 Customer-Service Jobs. The Secret Was the ManualCEO Sebastian Siemiatkowski tells Sequoia how an OpenAI guinea-pig bet, a dispute-queue Slack message, and documentation written for an amnesiac employee produced $40 million of profit.
52:41EN
Unsupervised Learning: With Jacob Effron· 2024년 3월 6일팟캐스트A Broken Belt Buckle Turned Gucci's Call Center Into a Sales Floor진행자 Jacob EffronSalesforce AI CEO Clara Shih on Service GPT, Einstein Copilot, and why trust—not cost—is the real bar to enterprise scale.
27:14ENNo Priors: AI, Machine Learning, Tech, & Startups· 2023년 12월 7일팟캐스트 · 2명Seven People Did the Work of 700. Salesforce's AI Chief Says Enterprise AI Is Still in the Second Inning진행자 Sarah Guo, Elad GilClara Shih tells Sarah Guo and Elad Gil why Salesforce built a shared LLM platform, why data cleanup beats model shopping, and why AI is becoming the enterprise UI.
57:08ENUnsupervised Learning: With Jacob Effron팟캐스트Shipping Finn: Intercom's Product Playbook for the ChatGPT Era진행자 Jacob EffronDes Traynor explains how Intercom pivoted to AI, shipped Finn, built guardrails, and turned customer support into a product lab for LLMs.
1:23:20EN
Lenny's Podcast팟캐스트 · 2명Back From the Brink: How Intercom's Founder Rebuilt a Stalled SaaS Company Around the Fin AI Agent게스트 Eoghan McCabe · 진행자 Lenny RachitskyIntercom CEO Eoghan McCabe describes the strategy, pricing, culture and personal changes behind turning a plateauing SaaS business into an AI-agent company.