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Matthew Berman· 23 jul 2026Using Codex to Negotiate a Return and Subscription RefundMatthew Berman · Forward FutureMatthew Berman describes delegating two customer-service conversations to an AI agent and reports the outcomes.
0:14ENMatthew Berman· 19 dic 2023A ServiceNow AI Customer-Service DemoMatthew Berman · Forward FutureA brief partner promotion shows an AI assistant responding to a customer’s order issue.