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44:47EN
Sequoia Capital· 14 oct 2025PódcastThe Last Mile Is Where Contact-Center AI Gets RealCresta CEO Ping Wu and Sequoia's Doug Leone on why 17 to 20 million agents, legacy systems, and last-mile integration will decide who wins customer experience.
1:37:25EN
Cognitive Revolution "How AI Changes Everything"· 5 oct 2025PódcastFin Climbed From 35% to 65% Resolution. Intercom Says the Models Only Did a Few PointsPresenta: Nathan LabenzEoghan McCabe and Fergal Reid on production A/B tests, 99-cent outcome pricing, and why GPT-4 was already smart enough for most customer service.
44:49ENSequoia Capital· 23 sept 2025PódcastCompanies Keep Asking for AI. Then They Send It Back.Agency founder Elias Torres on why businesses freeze at imperfect answers, and why his third startup aims for a billion in revenue with fewer than 100 people.
31:22EN
No Priors: AI, Machine Learning, Tech, & Startups· 18 sept 2025Pódcast · 2 vocesDecagon Prices AI Support by the Conversation. The Market Is Wages.Presenta: Sarah Guo, Elad GilJesse Zhang on six-figure contracts at zero ARR, 60–70% contact-center cuts, and a world where your agent calls the airline’s agent.
30:09ENNo Priors: AI, Machine Learning, Tech, & Startups· 16 ene 2025Pódcast · 2 vocesBilt Saved 65 Support Seats. Decagon's Founder Says Most Agent Ideas Still Won't SellPresenta: Sarah Guo, Elad GilJesse Zhang on why customer support is the golden agent use case, why instruction following beats o1-style reasoning, and the two filters that kill most agent startups.
31:18ENNo Priors: AI, Machine Learning, Tech, & Startups· 19 dic 2024Pódcast · 2 vocesElias Torres sold a billion-dollar company and called it a failure. Agency is the redo.Presenta: Sarah Guo, Elad GilThe Drift founder wants $1 billion in revenue with 100 people, one email address, and software that works like a text to someone who actually shows up.
48:31ENNo Priors: AI, Machine Learning, Tech, & Startups· 19 sept 2024Pódcast · 2 vocesA Call Center Contact Costs $13. A Company Agent Can Do It for Under a DollarPresenta: Sarah Guo, Elad GilSierra cofounder and OpenAI chairman Bret Taylor tells No Priors why branded customer agents are shovel-ready, why RAG demos are not products, and how AI software should charge for the job done.
1:12:31ENSequoia Capital· 27 ago 2024PódcastA Bare Model Closes 35% of Airline Changes. Sierra's Agents Clear 70% of Real Tickets.Clay Bavor on why putting a raw LLM in front of customers does not math, and how AgentOS, supervisor agents, and outcome pricing change the arithmetic.
51:36ENSequoia Capital· 23 jul 2024PódcastKlarna's AI Took 700 Customer-Service Jobs. The Secret Was the ManualCEO Sebastian Siemiatkowski tells Sequoia how an OpenAI guinea-pig bet, a dispute-queue Slack message, and documentation written for an amnesiac employee produced $40 million of profit.
52:41EN
Unsupervised Learning: With Jacob Effron· 6 mar 2024PódcastA Broken Belt Buckle Turned Gucci's Call Center Into a Sales FloorPresenta: Jacob EffronSalesforce AI CEO Clara Shih on Service GPT, Einstein Copilot, and why trust—not cost—is the real bar to enterprise scale.
57:08ENUnsupervised Learning: With Jacob EffronPódcastShipping Finn: Intercom's Product Playbook for the ChatGPT EraPresenta: Jacob EffronDes Traynor explains how Intercom pivoted to AI, shipped Finn, built guardrails, and turned customer support into a product lab for LLMs.
1:23:20EN
Lenny's PodcastPódcast · 2 vocesBack From the Brink: How Intercom's Founder Rebuilt a Stalled SaaS Company Around the Fin AI AgentInvitado: Eoghan McCabe · Presenta: Lenny RachitskyIntercom CEO Eoghan McCabe describes the strategy, pricing, culture and personal changes behind turning a plateauing SaaS business into an AI-agent company.