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Topic
Customer support automation
Person
Lenny Rachitsky
Speakers
2 people
1:23:20
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Lenny's Podcast
Podcast · 2 speakers
Back From the Brink: How Intercom's Founder Rebuilt a Stalled SaaS Company Around the Fin AI Agent
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Guest Eoghan McCabe · Host Lenny Rachitsky
Intercom CEO Eoghan McCabe describes the strategy, pricing, culture and personal changes behind turning a plateauing SaaS business into an AI-agent company.
Enterprise & strategy
Enterprise AI
AI Strategy
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