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TopicCustomer support automationPersonLenny Rachitsky
1:23:20EN
Lenny's PodcastPodcast · 2 speakersBack From the Brink: How Intercom's Founder Rebuilt a Stalled SaaS Company Around the Fin AI AgentGuest Eoghan McCabe · Host Lenny RachitskyIntercom CEO Eoghan McCabe describes the strategy, pricing, culture and personal changes behind turning a plateauing SaaS business into an AI-agent company.Enterprise & strategyEnterprise AIAI Strategy+3