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TopicCustomer support automationPersonNathan LabenzLanguageEnglish
1:37:25EN
Cognitive Revolution "How AI Changes Everything"· Oct 5, 2025PodcastFin Climbed From 35% to 65% Resolution. Intercom Says the Models Only Did a Few PointsHost Nathan LabenzEoghan McCabe and Fergal Reid on production A/B tests, 99-cent outcome pricing, and why GPT-4 was already smart enough for most customer service.AgentsAgent engineeringRetrieval-augmented generation+3