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31:22EN
No Priors: AI, Machine Learning, Tech, & Startups· Sep 18, 2025Podcast · 2 speakersDecagon Prices AI Support by the Conversation. The Market Is Wages.Host Sarah Guo, Elad GilJesse Zhang on six-figure contracts at zero ARR, 60–70% contact-center cuts, and a world where your agent calls the airline’s agent.
30:09ENNo Priors: AI, Machine Learning, Tech, & Startups· Jan 16, 2025Podcast · 2 speakersBilt Saved 65 Support Seats. Decagon's Founder Says Most Agent Ideas Still Won't SellHost Sarah Guo, Elad GilJesse Zhang on why customer support is the golden agent use case, why instruction following beats o1-style reasoning, and the two filters that kill most agent startups.
31:18ENNo Priors: AI, Machine Learning, Tech, & Startups· Dec 19, 2024Podcast · 2 speakersElias Torres sold a billion-dollar company and called it a failure. Agency is the redo.Host Sarah Guo, Elad GilThe Drift founder wants $1 billion in revenue with 100 people, one email address, and software that works like a text to someone who actually shows up.
1:08:51EN
20VC with Harry Stebbings· Oct 23, 2024Podcast · 2 speakersAJ Tennant on Enterprise Sales, Customer Success and HiringGuest AJ Tennant · Host Harry StebbingsGlean’s sales leader explains how to move upmarket, make AI deployments successful and evaluate sales candidates.
50:51EN20VC with Harry Stebbings· Oct 11, 2024Podcast · 2 speakersEoghan McCabe on Intercom, AI Adoption and Freedom of SpeechGuest Eoghan McCabe · Host Harry StebbingsThe Intercom CEO discusses customer-support AI, remaining private and founder leadership, then debates political expression and misinformation with Harry Stebbings.
48:31ENNo Priors: AI, Machine Learning, Tech, & Startups· Sep 19, 2024Podcast · 2 speakersA Call Center Contact Costs $13. A Company Agent Can Do It for Under a DollarHost Sarah Guo, Elad GilSierra cofounder and OpenAI chairman Bret Taylor tells No Priors why branded customer agents are shovel-ready, why RAG demos are not products, and how AI software should charge for the job done.
54:43EN20VC with Harry Stebbings· Jul 10, 2024Podcast · 2 speakersAra Mahdessian on ServiceTitan’s Customer Focus and LeadershipGuest Ara Mahdessian · Host Harry StebbingsThe ServiceTitan CEO discusses early financing, moving upmarket, pricing and how he tries to inspire a demanding team.
1:32:32EN20VC with Harry Stebbings· Nov 15, 2023Podcast · 2 speakersDes Traynor on AI Products, Competition and Building IntercomGuest Des Traynor · Host Harry StebbingsThe Intercom co-founder discusses customer-service automation, model dependence, product differentiation and leadership in a changing market.
1:23:20EN
Lenny's PodcastPodcast · 2 speakersBack From the Brink: How Intercom's Founder Rebuilt a Stalled SaaS Company Around the Fin AI AgentGuest Eoghan McCabe · Host Lenny RachitskyIntercom CEO Eoghan McCabe describes the strategy, pricing, culture and personal changes behind turning a plateauing SaaS business into an AI-agent company.