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ChannelSequoia CapitalTopicCompany Building
51:36EN
Sequoia Capital· Jul 23, 2024PodcastKlarna's AI Took 700 Customer-Service Jobs. The Secret Was the ManualCEO Sebastian Siemiatkowski tells Sequoia how an OpenAI guinea-pig bet, a dispute-queue Slack message, and documentation written for an amnesiac employee produced $40 million of profit.Enterprise & strategyEnterprise AICustomer support automation+3