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1:37:25EN
Cognitive Revolution "How AI Changes Everything"· 5. Okt. 2025PodcastFin Climbed From 35% to 65% Resolution. Intercom Says the Models Only Did a Few PointsModeration: Nathan LabenzEoghan McCabe and Fergal Reid on production A/B tests, 99-cent outcome pricing, and why GPT-4 was already smart enough for most customer service.
52:41EN
Unsupervised Learning: With Jacob Effron· 6. März 2024PodcastA Broken Belt Buckle Turned Gucci's Call Center Into a Sales FloorModeration: Jacob EffronSalesforce AI CEO Clara Shih on Service GPT, Einstein Copilot, and why trust—not cost—is the real bar to enterprise scale.
57:08ENUnsupervised Learning: With Jacob EffronPodcastShipping Finn: Intercom's Product Playbook for the ChatGPT EraModeration: Jacob EffronDes Traynor explains how Intercom pivoted to AI, shipped Finn, built guardrails, and turned customer support into a product lab for LLMs.